Refund policy
Refunds & Returns
We want you to love your Miswak experience. If something isn’t right, we’re here to help.
Shop Now14-Day Window
From the delivery date.
Unused Only
Sealed and in original packaging.
Fast Processing
5–10 business days.
Friendly Support
A reply within one business day.
Eligible for Returns
Your item must be:
- Unused
- In original packaging
- Accompanied by proof of purchase
- Returned within 14 days
Items We Cannot Accept
- Opened Miswak sticks
- Used products
- Products damaged due to misuse
- Items outside the return period
How Returns Work
- 1
Contact Us
Email us with your order number.
- 2
Request Review
We check eligibility.
- 3
Receive Instructions
We send the return details.
- 4
Refund or Replacement
Your choice, once inspected.
Need a Different Product?
If you’d like another product or pack size, simply place a new order after your return request is approved.
Return Shipping Costs
Damaged or incorrect items
We cover the return shipping cost. If the item arrived damaged or we sent the wrong product, return shipping is completely free.
Change of mind
For returns requested for personal reasons, return shipping costs are the customer’s responsibility.
Refund Timing
Once we receive and inspect your return, refunds are processed within 5–10 business days.
For a damaged or incorrect item, please contact us within 48 hours of delivery and include photos of the item and packaging. We’ll arrange a replacement or a full refund at no additional cost.
We’re here if you need us
We typically respond within 1 business day — mamabizu4@gmail.com.